This Privacy Policy applies to all personal information collected by Platinum Fitness WA via our membership information software and via our website located at platinumfitnesswa.com.au.
The Privacy Policy applies in respect of this website, our social media sites and applications, and through other communications with us.
It also describes how we use and share that information and some of the steps we take to protect your privacy.
We collect, store and deal with information in line with the Australian Privacy Principles (APPS) contained in the Privacy Act 1988 (The Privacy Act). You can find more information about the Privacy Act and the APPS at www.oaic.gov.au
- Scope of This Policy
This Privacy Policy applies to ‘Personal Information’ about you that is collected, used and disclosed by us if you are one of the following:
- A current member of Platinum Fitness WA
- A potential member of Platinum Fitness WA
- A user of the Platinum Fitness WA website
- A supplier engaged by Platinum Fitness WA
- An agent acting on behalf of Platinum Fitness WA
- An application for employment with Platinum Fitness WA
- An Employee of Platinum Fitness WA
- What is personal information?
- a) The Privacy Act currently defines ‘personal information’ as meaning information or an opinion about and identified individual or an individual who is reasonably identifiable. Whether the information is true or not or whether the information or opinion is recorded in a material form or not.
- b) ‘Sensitive information’ is personal information about a person’s racial or ethnic origin, or political opinions, religious beliefs or affiliations, or philosophical beliefs or membership of a professional or trade association or sexual orientation or practices, criminal record or health information. Except for health information we do not generally seek to collect sensitive information. In the limited cases where we collect sensitive information, we will do so in accordance with the Privacy Act and this Policy.
- c) The personal information Platinum Fitness WA collects will include your name, address, date of birth, telephone number, email address, emergency contact details, bank account and/or credit card details
- b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as ‘personal information’ and will not be subjected to this privacy policy.
- c) Personal information does not include ’employee records’ An ’employee record’ is a record of information relation to the employment and the employee. ‘Employee records’ are treated with absolute confidentiality. We will not disclose employee records to any third party other than as permitted by law or this Privacy Policy without consent from the individual in question.
- How we collect your personal information
- We may collect personal information you manually provide when you use our website, when you use our social media sites, or otherwise communicate with us through any means, including customer service enquiries and participation in competitions and promotions.
- We will collect personal information from you when signing up for a membership with Platinum Fitness WA. Our membership software package allows us to collect personal information for the purpose of ‘membership’ only with Platinum Fitness WA.
- Personal information may be collected through third parties such as credit reporting agencies and financial institutions, insurers and insurance brokers, health professionals and referees.
- We may also collect cookies from your computer which enable us to tell when you use our website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
- We may use cameras in or around the premises of Platinum Fitness WA for operational purposes, fraud detection or security.
- Purpose of collection
- The purpose for which we collect personal information is to provide you with the best service experience possible with Platinum Fitness WA and to supply our products and services to you.
- To provide you with a personalised experience when you use our website.
- To contact you with information and notices related to your use of our website, the gym facility and or any social medial site.
- To contact you with special offers and other information we believe will be of interest to you.
- To process any application that you have made (i.e.. an application for membership or employment)
- To invite you to participate in surveys and provide feedback to us. In order to better understand your needs and interests with the intention of improving our products and services as well as our marketing and promotional efforts.
- For security, credit or fraud prevention purposes.
- We customarily disclose personal information only to our service providers who assist us in operating the website and our business. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
- By using our website and/or becoming a member of Platinum Fitness WA, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
- How to Access, Update or Correct your Personal information
To access, update or correct the personal or sensitive information we hold about you, please advise us via reception@platinumfitnesswa.com.au. We will respond to you within a reasonable time. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover if reasonably practicable.
- Steps we take to Safeguard your information
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of the personal information that we collect.
- Complaints
If you believe that we have not complied with our obligations pursuant to this Privacy Policy or have a complaint about the use of your personal information or sensitive information by us, please contact Platinum Fitness WA via email at reception@platinumfitnesswa.com.au. We will liaise with you regarding your concerns and act as necessary to address such concerns.
We will endeavour to resolve your complaint as soon as possible; however, the length of time will depend on the nature and complexity of the issues you have raised. You will receive an acknowledgement of receipt of the complaint from us within five business days and you will be given and estimation of how long it may take to deal with the matter, which should not exceed 30 days. If it is decided that your complaint is justified, the appropriate response or action will be determined. We will try to match the response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things that may be decided include:-
- steps to rectify the problem;
- providing you with additional information or advice so that you can understand what happened and how it has been dealt with; and
- taking steps to change our policies or procedures if your complaint identifies a problem with our daily procedures and protocols.
- Contact Platinum Fitness WA.
If you have any questions regarding this Privacy Policy, please contact us by e-mail at reception@platinumfitnesswa.com.au.